Last-Mile Technical Competencies

In this course, you will learn how to set organization goals. Part of this can involve making organizing a habit. You will also learn how to use lists to improve organization. By the end of this course, you will have the skills to begin organizing your work.

Last-Mile Technical Competencies

An employee code of conduct is a crucial document for employees to understand. This code helps employers set expectations for appropriate workplace behavior and details information about your legal rights as an employee and any regulations that you have to comply with at work. The code of conduct also helps employers promote ethical behavior, respect, and professionalism within the company’s culture. This course will introduce you to common topics covered in codes of conduct.

Last-Mile Technical Competencies

In the course, Innovation and Risk Management, you will learn that risk-taking is essential for innovation to occur and understand how it leads to organizational success. You will also realize that as organizations push for more innovation, they must deal with any conflicts that arise. You will understand how to recognize these conflicts, balance the risks and rewards of innovation, and that even failures in innovation can produce positive results for future projects.

Last-Mile Technical Competencies

In these lessons on Case Studies in Product Management, you’ll receive a basic walkthrough of how case studies are involved in product management. We’ll start by going over what specifically a case study does for a product manager. Then we’ll get into more detail about how case studies guide data-driven decisions within your company or organization. You’ll learn the steps involved in successfully constructing a product management case study.

Last-Mile Technical Competencies

Using diplomacy and tact takes practice and plenty of skill-building. It is necessary to assemble the building blocks for diplomacy and tact before putting both into practice. Those skills include listening to others and conflict management. In these lessons on Tools for Communicating with Diplomacy and Tact, you will discover how diplomacy and tact involve using these skills.

Last-Mile Technical Competencies

Upon completing this course you should: Understand how to inspect a vehicle before driving around large vehicles; know how to operate a vehicle safely in various driving conditions; understand how to minimize distractions while driving and know how to deal with different typed of driving emergencies.

Last-Mile Technical Competencies

Powered equipment can help you get jobs done quicker and easier. This hazardous energy also presents with certain dangers. That's why OSHA has the Lockout/Tagout regulations. This course will show you how and when to follow these regulations.

Last-Mile Technical Competencies

In this course on Coordinated Management of Meaning and Conflict Management, we will explore coordinated management of meaning and explain how it can be used to manage conflict in the workplace. You will learn about the main strategies for managing conflict, including the Serpentine Model, the LUUUTT Model, and the SEAVA Model. We will also examine some practical, real-life scenarios of how these models can be used in the workplace.

Last-Mile Technical Competencies

Ethical customer service can strengthen your business by fostering customer loyalty and maintaining employee satisfaction. In this course, you’ll explore different ethical approaches, understand how they apply to customer service, and learn how to effectively use them in your organization.

Last-Mile Technical Competencies

Is your workplace ethical? Do you and your coworkers contribute to an ethical workplace? Ethical workplaces have many benefits, including improved productivity, greater customer satisfaction, and higher morale. This course covers two resources that help ethical behavior in the workplace: corporate codes of conduct and corporate values. You’ll also learn about being considerate of your coworkers, taking responsibility for your actions, and how to determine your own core values.

Last-Mile Technical Competencies

Ethics form the basis for our interactions with people on a daily basis. In this course, you’ll learn how to define ethics and ethical standards in the context of customer service. This knowledge can help you evaluate your workforce and improve customer service practices.

Last-Mile Technical Competencies

Public speaking is an invaluable skill, especially when it comes to boosting your leadership presence. In these lessons on Professional Delivery, you will discover effective public speaking methods. You will identify the major components of professional delivery so that you can improve upon your own verbal and non-verbal communication capabilities. You’ll also learn some techniques to help you overcome stage fright.

Last-Mile Technical Competencies

In this program, we will discuss the government regulations that address work zone safety, the equipment and procedures that should be used to control traffic around a work area, and what you can do to help keep yourself and your coworkers safe when you're doing roadwork.

Last-Mile Technical Competencies

In these lessons on Adding Elements in Technical Writing, you’ll hear about elements that can be used in technical documents to enhance and supplement their written components. You’ll learn about indices and when you might want to consider adding one. We’ll expand on the differences between charts and graphs and learn tips for using them in your technical documents. You’ll also learn some specifics about tables, images, and other graphics.

Last-Mile Technical Competencies

In this program you will learn the HAZCOM standards, the different hazards associated with different types of HAZMATs, and what you can do to avoid those hazards.

Last-Mile Technical Competencies

The Federal Motor Carrier Safety Administration subjects a motor carrier’s vehicles to several different types of inspections. As a driver, you’re responsible for conducting these inspections, so it’s important to understand which inspections are necessary, when to carry them out, and how to conduct an inspection safely to ensure you are in compliance with all regulations.

Last-Mile Technical Competencies

This course explores how data analysis can be used as a forecasting tool in a business environment. You will learn how to go from trusting your instincts to making sound, data-driven decisions.

Last-Mile Technical Competencies

While driving a truck might seem like a relatively safe job at first, the truth is that injuries can happen in any profession, including driving. Injuries related to driving could be as minor as a sore back or as severe as a fatal collision, but there are steps you can take to keep yourself as safe as possible, both while driving and while working around stationary trucks.